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Shipping Information

How do I pay?

We kindly accept Visa, MasterCard, Canadian and US Money Orders. Government sales taxes may apply based on the applicable province/state sales tax rate and the location to which the order is being shipped unless you are tax exempt.  All dollars are in $US currency.  Please call our Sales Associates to process your payment over the phone at toll-free 1(855) 388-LUXE (5893) Monday to Saturday 10am-6pm, Sunday 12-5pm ET.

How do you ship my pieces?

Shipping is via UPS. We use UPS to ship our small packages. For larger items we’ll work with you to find the most suitable delivery method. These such items will be noted with the item on the website. Please contact us for a shipping quote. Shipment is within 5 – 7 business days after payment is received, and you will be notified by e-mail with shipment details and tracking numbers  Customer pays all freight charges, duty and sales taxes where applicable.

What is your return policy?

Purchases are fully refundable, if the product is deemed damaged and if returned within seven business days of its delivery date. Please contact African Luxe  immediately upon receipt to make arrangements. Do not return product without African Luxe authorization. The purchase price (excluding packing and shipping) will be refunded when returned merchandise has been received. Items damaged in return transit due to improper packaging will not be refunded. We photograph all our pieces packaged and sealed so that we can ascertain if damage has occurred in transit. We will advise you of all shipping instructions prior to your receipt of the goods. We cannot be responsible if the instructions are not adhered to. There are no returns on feather headdresses.

Not seeing your answer here? Please phone or email us we’re here to help.