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Ordering FAQ

Where are you based?

A: African Luxe is a US-based e-commerce company that ships from our warehouse in Buffalo, NY.

Do you have a storefront location?

A: Our sister store, SnobStuff.com, is located in Toronto, Canada in the eclectic Leslieville neighbourhood. Visit our site here for store hours and our offerings.

Where do your products come from?

A: Absolutely all our goods are handmade in Africa and hand-picked by African Luxe’s owner. Because there are no intermediaries involved, simply the artist and African Luxe, our products are truly unique.  The country of origin of each piece is noted on its product page.  You can also check our blog, Africa Fabulous, for more information on the designers, artists and artisans and cultural significance behind each piece.

Rest assured that all our pieces, including feather headdresses, horns and bones and shells are certified by the US Fish and Wildlife Service. African Luxe only carries products that are CITES approved (Convention on International Trade of Endangered Species).

What does hand-made and one-of-a-kind mean?

A:  Each piece is made by hand: hand-woven, beaded, dyed, sculpted, punctured and sewn in small batches just for African Luxe.  This means that there are variations in color, for instance in our felt rocks or headdresses.  In the case of our lighting, each piece is punctured by hand, without the use of stencils, so slight variations do occur.  We believe that these variations enhance the product, making them truly unique and one-of-a-kind.  If you are concerned about these variations, we strongly encourage you to contact our Design Associates for detailed pictures of current in-stock pieces that will allow you to make an informed choice before buying.

Where do you ship to? 

We ship anywhere within the Continental US. If you are in Canada, please visit Snob to order. If you are ordering internationally or from a remote area in the US, please give us a call for shipping information.

What if I change my mind?

We want you to be happy with your purchase. Prior to your order, if you have questions regarding product, we encourage you to contact our experienced Design Associates by phone or email who can help you choose the perfect piece.

If you change your mind before your item has shipped, we urge you to contact us immediately for a full refund.

All sales are final.  In the case of damaged product, all our shipments are fully insured and we are here to help with the resolution process. 

Not seeing your question answered here?  Contact us by phone toll-free at 1844-333-5893 or email.  We are here to help.